Contact Us

When you place an order at our site, You make an offer to buy a product. We'll send you an e-mail, which will confirm, that we have received your order.

After checking the availability of this product, will call you back to confirm the order, made by you.
In rare cases,, which provide, that the product is not available, will be informed and the order will be carried out. If your order is not available, It will be presented to select other similar articles.

Payments and delivery:

Payments are made by cash. Orders will be delivered to you by courier courier “Rapido” within two working days, depending on the timing of the settlement service. If you are in Sofia delivery can be performed by our staff.

– 4.00 lev.

time of couriers:
Monday - Friday: 09:00 – 16:00
Saturday - from 9:00 to 13:30 but.

Price, time and date of delivery will be contacted further your specified coordinates, with a view to optimal arrangement for you during the day, delivery address and price of the courier service.

Supply for the whole country is free if, that the value of your order exceeds 100 lev.

If the supply is lost or damaged during transit by the courier company, please tell us immediately in order to take necessary actions. We will offer the same product again, a substitute or paid by you for that item will be returned.


All orders made crystalzoneshop.com cover warranty 3 months from date of purchase.

The warranty covers:

* Relegation crystal due to poor mounting on metal part.
* Obvious manufacturing defects.

Warranty does not cover:

* Normal wear of metal parts or crystals, resulting in scratches and wear coating, and dark silver.
*Defects, caused by neglect or jewelry release, damaged crystals, etc..

Cancellation or Returns, wrong order sent

In case of wrong item sent, You can get zaplateniata your amount within 14 days. In any such problem, all costs associated with delivery of the goods shall be borne by our company. In case of cancellation of the contract or return of strong commodity (within 14 days), the amount of the supply is taken from you. If damaged goods or fail to keep it in the state, in which you received it and want to return, its value will not be compensated.

If there is any problem with the goods, you received, please notify us by telephone 02-868 32 80 or 0884-035 213 или на e-mail: crystalzoneshop@abv.bg.

These terms were last changed on 01.07.2017.

These conditions apply to current contracts. The conditions can be changed at any time by us. You are advised to read carefully the conditions each time, when you place an order.